Shipping / Refunds

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

It’s past the estimated delivery date, and I still don’t have my order. What do I do?

If it’s past your estimated delivery date and you still don’t have your order, we’re here to help!

To help us resolve this for you faster, please see your shipping confirmation email and check that you entered the correct address. If the address was incorrect, send us an email at hello@bitesizetaiwanese.com and we'll be happy to send you another order to the correct address. Please note it’ll have to be at your cost.

If the shipping address was correct, get in touch with us at hello@bitesizetaiwanese.com with your order number. We'll try to resolve this for you asap!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@bitesizetaiwanese.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@bitesizetaiwanese.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@bitesizetaiwanese.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@bitesizetaiwanese.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@bitesizetaiwanese.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!